The rate to the worker is in the magnitude of $17 and $19 /hr for full-time and casual, respectively. In addition to this, a commission of approx. amount of $2 /hr is rewarded if certain KPI’s are met.
The company, naturally requires its workers to perform, i.e. punctuality, code of conduct, etc. If a worker for, example is a minute or two late, they will be issued with a notice. If a worker is late back from lunch, then their commission is forfeited. The commission is not lost from that hour, as one would expect logically, it is not lost from the whole day, which would be harsher, but rather it is lost for the whole week. Therefore if you are late from lunch a couple of minutes you are penalised approx $100.
This is corporate bullying at its finest. Whilst questioning a recruiter about this policy, their response was that it was fare. Since they recruit for the company, their judgment cannot be viewed as impartial. The classic response is that if you don’t like it someone else will.
A Call Centre position at Foxtel, is not rocket science, nor hardly a career move, but rather a means to an end.
Foxtel hire over 20 candidates every fortnight. If Foxtel has 2500 seats occupied, then an approx. turnover of staff is 25%.
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