Melbourne's Crown casino refuses to pay jackpot win to elderly woman

• Elderly woman denied machine jackpot payout
• Woman used daughter's card on winning machine
• Casino stands by decision to deny woman win

CROWN casino has refused to pay out thousands of dollars to an elderly mother after she was found to have used her daughter's loyalty card on the winning poker machine.

Crown sources told the Herald Sun the woman won the 800,000 award points jackpot - worth $8000 - last Friday but Crown management had told her she had committed fraud.

Crown also said the winning jackpot could not be converted into cash.

The Crown Signature Club provides points for every dollar spent inside the casino, offering patrons rewards such as free parking, meals and hotel discounts.

One Crown worker, who wished to remain anonymous, said staff were disgusted with the decision.

"I feel so sorry for the patron. It is just ridiculous," she said. "They're happy to take her money from her, no worries. It's disgraceful."

Crown spokesman Gary O'Neill said the terms and conditions were made clear to everyone who signed up for the rewards program.

"On each machine in that area, the rules of the jackpot are clearly stated, plus at the end of each row of the machines the terms and conditions are clearly explained and the vital term is you must be playing with your own card to be eligible to win," Mr O'Neill said.

"As far as we're concerned, the conditions are pretty basic and they're pretty straight forward: to be eligible to get the points you obviously have to have your card in the machine."

Mr O'Neill denied the jackpot could be converted into cash, despite a Crown staff member yesterday telling the Herald Sun the points could be converted at a rate of 1c a point.

"The points go on to your card, it is not a cash jackpot. You don't get money for it."

news.com.au 10 Jan 2011

Melbourne's Crown Casino is a well know place for Crime Gang activities.

There is a general blind eye turned by the authorities.

Money laundering, and criminal activities are set up at the premises BEHIND closed doors. This activity is WELL known to authorities, BUT since there are a few KEY individuals payed HUSH money, the matter is never brought out into the open light by the mass media.

The Crown Casino fraudulently passes on winnings to certain individuals via the back room control centre, which is computer controlled to which ever slot machine the individual is sitting at.

This is information obtained from an inside source.

The Crown Casino premises is leased from the government for $1 per annum.