The telco giants in Australia are renowned for misleading
the general populous, amongst other areas, from their advertising campaigns to
billing information.
In this instance Optus is responsible for providing false
information to users about how much data the user has left to use.
Telcos can quite easily have the excuse that there is an
accounting ‘bungle’ or limitations of the system, but those flimsy excuses are
far from the truth.
When one opens the summary page of one’s account there is a
figure of how much data is left for the user to consume.
As shown in the (above) illustration the figure of 4GB
remains for the user.
When the option of choosing the more recent events is
expanded, the figure 5120Kb or 5GB is revealed.
One may be able to use the technicality of the definition of
Megabytes or Gigabytes as defined by mathematics or IEEE standards relating to
computer memory.
In no uncertain terms mega = 10^6, giga = 10^9, whereas
computer storage is multiplied by a
factor of 1.024 (bytes).
4GB of data is equal to 4 x 2^20 = 4,194.304Mb, and 5GB is
equal to 5,242.880Mb or commonly known as 4,096 and 5120 Mb respectively.
Optus have misled the consumer by an amount of 25%, which is
unacceptable under Australian law.
Consumer watchdogs fine corporations for misleading the
public, but in this case, Optus walks free.
No comments:
Post a Comment